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Made to Order · Since 1971

Quality Control

A packaging run is checked against the sample you approved, not against a general standard. This is what gets looked at, and what is worth checking yourself when the cartons arrive.

Quality Control made to order by Chung Ngai, Hong Kong
A production run being covered and wrapped

Against the approved sample

The approved pre-production sample is the reference. Colour, construction, interior fit and the position of the logo are all judged against it rather than against a description.

That is the reason the sample stage matters — it sets the standard the run is held to.

Construction

Corners, wrap joints, lid alignment and how the lid sits closed. A lid that stands a fraction proud is the defect customers notice without being able to name.

Colour across the run

Boxes from the start and the end of a run are compared. Where a run is large enough to cross dye lots, that is flagged before it ships rather than discovered on a shelf.

Interior fit

The piece is put into the interior. A seat that is a fraction tight marks the piece; a fraction loose and the piece moves in transit.

Logo and print

Registration, depth of deboss, foil coverage and any print. Foil that has not taken evenly across a large area is the usual thing found here.

What to check on arrival

Open more than the top carton. Check a box from the middle and the bottom of the shipment against your retained sample, and check them under your own shop light. Tell us early if something is wrong — that is easier to put right than a complaint months later.

At a glance

CheckedWhy it matters
Lid alignmentA proud lid is the defect customers notice
Colour start to endDye lots can shift across a large run
Interior fitToo tight marks the piece, too loose lets it move
Foil and debossUneven take shows most across large areas

Frequently asked questions

What is the run checked against?

The physical pre-production sample you approved.

What should I check when the shipment arrives?

Open boxes from the middle and bottom of the shipment, not just the top carton, and compare against your retained sample under your own shop light.

What happens if something is wrong?

Tell us as early as you can, with photographs and the carton it came from. Early is far easier to resolve than months later.

Do you keep a sample of my run?

Yes, a retained sample is kept so a later order can be matched against it.

Tell us what you need

Tell us what you are making and what it has to hold. We’ll tell you what it takes and send one clear, all-in quote.